Terms & Conditions
The following terms and conditions are established between the French
company CEG on one hand:
Registered to the commerce registry in Tarascon, France
N°SIRET : 39225646700029
Head Office: 625 av de la durance, 13160 Chateaurenard, FRANCE
Named as “us” or “CEG” or
“Walkonwaterstore.com” on the other hand, the
persons wanting to make a purchase via the Internet site
www.walkonwaterstore.com named “you” or
The parties agree that their relationship is ruled by this contract,
with exclusion of any other pre-existing conditions available on the
If a condition would not be mentioned, it would be ruled by the current
conditions in force within the industry of online sales for companies
having their head office located in France.
ARTICLE 1 : SCOPE OF WORK
The following conditions defined the modalities of sales between
www.walkonwaterstore.com and its customers, from the order to the
It defines all the necessary steps from the reception to the follow-up
of the order.
These conditions only apply to individuals, not a business and aged 18
years of age and over with the juridical capacity to respect this
ARTICLE 2 : THE ORDER
The customer has the possibility to place an online order:
- Either from the
- Or directly by mail to the CEG head
office / www.walkonwaterstore.com
An order cannot be taking into account if the user has been clearly
identified by his/her login and password, which as strictly personal.
Any order implies acceptation of the the price, and/or discription of
the products available for sales.
CEG / www.walkonwatersore.com shall honour any order received via its
internet website only to the limit of its available stock. Failing to
have a product available, we shall inform the customer, whom shall have
the right to cancel his/her order.
Information available when placing the order, the price, the
guarantees, and the payment mode are defined by the articles below.
Photographs are not binding.
ARTICLE 3 : PRODUCT AVAILABILITY
Delivery time are given in working days, may be modified depending on
the delivery method selected, pending any case of force majeure,
strike, company/supplier or third-party lock-out, or more generally,
any situation beyond our control.
The delivery time depends upon the announced stock availability at the
reception of the payment, meaning:
- From validation and reception of your order for a payment via credit
Stock information are clearly visible on each products:
- IN STOCK for articles available, and
eligible for an immediate delivery from 3 to 7 days depending on the
country of final destination.
- BACK ORDER for articles not available,
but eligible for an immediate delivery from 3 to 7 days depending on
the country of final destination, once the product is back in stock.
Shipment is organised when all the products ordered are available.
Our customer service is available to inform you about the state of your
order and shall apply strictly order that you place with him/her: You
have at anytime, the possibility to cancel part or entirely any
ARTICLE 4 : PRICING
Price are in EURO inclusive of French VAT applicable on the day of
purchase with costs associated to the delivery, which depends upon the
total weight of your order and the chosen delivery method.
Any change of VAT shall modify the price of the product.
ARTICLE 5 : PAYMENT
Payment are made by CEG / Walkonwaterstore.com from the moment you
place your order, and regardless of the announced delivery time.
Customer may pay by credit cards, you are directly dealing with our
bank (BNP Paribas France) on your secured SSL server, (Guaranteed
confidentiality using the latest encryption technology) provided by our
renowned partner OGONE.
In case of reimbursement, your credit card will be credited
Your order is treated immediately pending stock availability.
CEG / Walkonwaterstore.com reserved itself the right to refuse to
organise a delivery or to honour an order coming from a customer who
has not paid in full or partially the previous order, with which a
litigation is underway.
ARTICLE 6 : DELIVERY
Shipping costs are calculated at the end of the order, applying the
- For any order under 35 EUR, a flat
delivery rate of 16 EUR shall apply
- For any order above 35 EUR and below 65
EUR, a flat delivery rate of 9 EUR shall apply
- For any order above 65 EUR, your order
shall be shipped free of charge
An additional charge shall apply for destinations requiring customs
Parcel shall be sent via our current transport company, i.e., TNT
Express, from the day of expedition up until a maximum weight of 30kg.
Before the delivery, our customer service remains at your disposal,
should you require any further information regarding the progress of
After delivery, our customer service remains at your disposal, for any
additional information regarding your parcel, and shall do its best to
follow the parcel, or to put you in touch with the transport company
for the delivery of your parcel.
ARTICLE 7 : RESPONSIBILITY
CEG cannot be hold responsible in case of delays occurred due to strike
or failure from our transport company to delivery on time.
The choice and purchase are placed under the sole responsibility of the
The total or partial impossibility to use the purchased products shall
not be a case for financial compensation, nor reimbursement, nor
generate any responsibility by CEG / www.walkonwaterstore.com for
conform or not conform use of the product.
ARTICLE 8 : RETRACTION
In compliance with the ARTICLE L.120-20 and according to the French
consumption code, you are allowed to 7 days retraction clause from the
date of the reception of the goods without having to justify your
decision, not to pay any penalties, except when applicable the cost of
returning the goods to us.
Any item intentionally damaged shall not be accepted, not exchanged.
ARTICLE 9 : RIGHT TO RETURN THE GOODS
Upon reception of the goods, you have the possibility to express
reserves on the quality of the transportation. Any parcel damaged
during transportation shall be refused upon its arrival, in order, to
start a return to sender procedure. This procedure shall not occur any
charge at your end.
Should you receive a faulty or damaged product, please be so kind as to
return to us indicating the reasons of this return, as well as, your
purchase order number to the following address:
625 Avenue de la Durance
Zi des Iscles
Unless prior commercial agreement, we shall not reimburse any shipment
costs occurred to return the goods.
ARTICLE 10 : GUARANTIES
In order to avoid any disagreements, all items are checked by CEG
before expeditions. However, all customers enjoy a contractual
guarantee against any default the product could have for a month from
the day of delivery.
To exercise this right, customer shall send the faulty product back to
CEG / ww.walkonwaterstore.com at his own costs, along with the original
invoice. A identical product shall be sent to you at our cost, unless
the product is no longer available or has been removed from the range
offered by www.walkonwaterstore.com. In this case, CEG /
www.walkonwater.com shall reimburse the cost of the product.
In accordance with the ARTICLE 1641 of the French civil code, you enjoy
also a legal guarantee for any hidden default. Only products, for which
a hidden default has been established, shall be able to be returned.
According to this article, customers shall declare the product to have
a hidden default and shall prove it. An expertise shall be requested
from the customer to a mandated expert, in order to establish this
Should a hidden default be established, the official documentation
shall be sent to our customer service without delays. Upon reception, a
return procedure shall be started by our services. Return charges shall
be at our charge. Acceptation of this charge shall be confirmed once
the examination of the goods has been done by our services. Once the
product return and accepted by our services, the faulty product shall
be reimbursed at purchase price.
Upon acceptation of the hidden default by our services, the cost of the
expertise may be reimbursed by our services, by sending us the
ARTICLE 11 : APPLICABLE LAW
All clauses appearing in these terms and conditions, as well as, all
purchase and sales operations are according for the French law.
ARTICLE 12 : PERSONAL DATA
We guarantee to protect all your personal datas. All collected datas
are treated with the strictest confidentiality.
ARTICLE 13 : COMPANY CONTACT DETAILS
Head office of the company:
625 Avenue de la Durance
Zi des Iscles
Company Registration Number (or SIRET) : 39225646700029
N.A.F Code: 4690Z
EU VAT : FR42392256467
How to contact our customer service:
- By mail: Directly to the address above
- By email: via our form on the following
ARTICLE 14 : LITIGATION
The following commercial contract is made under French law regardless
of the situation. In case of litigation or failing to find a suitable
solution between the parties, the express competencies is given to the
court of law falling under the jurisdiction where the head office of
CEG is located. This for whatever circumstances, whether it is call for
guarantee, several defenders, even for emergency procedures,
conservatory referred procedures or by request.
Remaining at your disposal for any further information, wishing you a